Effective Date: January 1, 2025
Last Updated: December 15, 2024

These Terms of Service ("Terms") govern your use of the Logystera platform and services.

Logystera provides a real-time log intelligence platform for JSON audit logs. The service includes:

• Log ingestion and processing via API Gateway or on-premises agent
• Metric extraction and rule evaluation
• Prometheus-compatible metrics export
• Alert delivery (email, webhook, Slack)
• Multi-tenant isolation and management

Cloud-Hosted SLA

• Starter: 99.0% monthly uptime
• Professional: 99.5% monthly uptime
• Enterprise: 99.9% monthly uptime

On-Premises

Uptime is determined by your infrastructure. We provide support per your support agreement.

• You retain full ownership of all data you send to Logystera
• We process data only as instructed by your configuration
• On-premises: All data stays in your infrastructure
• Cloud-hosted: Data processed in EU (Frankfurt) region only
• We do not sell, share, or use your data for purposes other than providing the service

You agree not to:

• Attempt to reverse-engineer or decompile the platform
• Use the service for any illegal purpose
• Exceed your tier limits without authorization
• Share account credentials with unauthorized parties
• Intentionally degrade service performance for other tenants

Either party may terminate with 30 days written notice. Upon termination:

• Cloud-hosted: Data exported within 30 days, then deleted
• On-premises: License deactivated, software returned
• Prepaid amounts are non-refundable after 14-day cooling-off period

For legal inquiries: [email protected]